Policies
OUR SALON POLICIES
At Reflect Co. Salon, we’re committed to creating a peaceful, professional, and respectful experience for every guest. To help appointments run smoothly and ensure the best experience for everyone, we kindly ask that you review our salon policies below.
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Independent Stylists
Reflect Co. Salon is home to independent stylists who manage their own schedules, services, pricing, and appointments. For questions regarding a specific appointment or service, please contact your stylist directly.
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Cancellations & Rescheduling
APPOINTMENT & CANCELLATION POLICY
Effective September 15, 2026
At Reflect Co. Salon, every appointment is thoughtfully reserved specifically for you. To respect the time of our stylists and allow us the opportunity to accommodate other guests, we require at least 48 hours’ notice when canceling or rescheduling an appointment.
Appointments canceled or rescheduled with less than 48 hours’ notice will be charged 50% of the scheduled service price. Clients who do not arrive for their appointment without notice will also be charged 50% of the scheduled service price.
A valid credit card may be required to reserve qualifying appointments. Your card will not be charged when booking unless a deposit is required or the cancellation policy applies.
We understand that unexpected emergencies happen. Exceptions may be considered at your stylist’s discretion.
A 15-minute grace period is provided for late arrivals. Arriving more than 15 minutes late may result in a shortened service or the need to reschedule. If the appointment must be rescheduled because of a late arrival, the cancellation fee may apply.
Please contact your stylist directly or email [reflectcosalon@gmail.com](mailto:reflectcosalon@gmail.com) if you need to make a change.
Each stylist at Reflect Co. Salon operates independently. Additional service-specific policies, deposits, or requirements may apply and will be communicated by your stylist.
To make changes to your appointment, please contact your stylist directly or email us at reflectcosalon@gmail.com.
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Late Arrivals
A 10-minute grace period is provided for late arrivals. If you arrive later than 10 minutes past your scheduled appointment time, we may need to reschedule in consideration of our next guest. A cancellation fee may apply.
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Service Adjustments
We want you to feel confident and satisfied with your service. If adjustments are needed, they must be requested within 7 days of your original appointment. Adjustments must align with the original consultation. Any services requested beyond this period will be considered a new appointment and charged accordingly.
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Refunds & Returns
Due to the time, products, and artistry invested into each service, we do not offer refunds on services rendered. However, we always aim to ensure guest satisfaction and encourage open communication to resolve any concerns.
Unopened retail products may be exchanged within 14 days of purchase with proof of receipt.
Please note: All sales on hairbrushes, hair accessories, and hair extensions are final.
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Children & Guests
To maintain a relaxing and safe environment for all clients and stylists, Reflect Co. Salon is a kid-free space unless the child has a scheduled service. We ask that you please arrange child care prior to your appointment.
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Personal Belongings
While we take every precaution to maintain a clean and safe environment, Reflect Co. Salon is not responsible for lost, stolen, or damaged personal items. We recommend leaving valuables at home and wearing protective clothing during color services.
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Policy Updates
Reflect Co. Salon reserves the right, at its sole discretion, to modify or update these policies at any time. The most current version will always be available on [www.reflectcosalon.com](http://www.reflectcosalon.com/) and shall become effective immediately upon posting.
